Confirmation
Please double check with your email confirmation that you have the correct date and time. It’s common that we see people walk through the door, excited to get underway with eyelash extensions, only to realize they’ve arrived on the wrong day!
If you’re a new customer with You Doll You, please expect that we’ll either text or call you on the morning of your appointment to confirm that everything is clear and that we’ll definitely be seeing you. If we leave a message for you, it’s important that you reply in a timely manner.
Can’t make the appointment? We get it that schedules can change. We only ask that you notify us at least 24 hours in advance of your scheduled appointment. There are fees associated with changes and cancellations that happen less than 24 hours before an appointment. Read those details here.
Getting to Our Salon
Click here for our location on a Google map.
Don’t make this mistake: “If I get lost I’ll call”. Many first-time customers will drive in our general direction and then call from the road in hopes of being guided in by one of our staff members. Not the best plan. Our reception is frequently busy checking customers in and out and cannot always answer a phone call or text immediately.
You Doll You! Eyelash Extensions is located at 275 S. Robertson Blvd. in Beverly Hills. That’s precisely at the Robertson Blvd. and Gregory Way stoplight, halfway between Olympic Blvd. and Wilshire Blvd. Our small commercial plaza is on the west side of that stoplight, and we’re on the 2nd floor, right above the Champs Elysées cafe. See it on a map.
Also don’t make this mistake: there is a different address similar to ours near 3rd Street in the West Hollywood area and is about a half mile or so north of where you need to be. DO NOT GO THERE to West Hollywood! If you’re using GPS directions or Uber or Lyft, you must select the 275 S. Robertson Blvd in BEVERLY HILLS, 90211. We are between Wilshire and Olympic.
Most important? Give yourself enough time. Getting through L.A. traffic always takes longer than expected. And trying to drive while under pressure to make your appointment on time is a recipe for disaster. The only downside to arriving early is that we’ll force you to sit in our comfortable reception area and enjoy our charming atmosphere.
Parking
Free parking! As our customer, you are entitled to use the parking lot adjacent to our building. Enter the parking lot by turning west at the Robertson Blvd & Gregory Way stoplight. You can disregard the signs about getting ticketed and towed. If the lot is full, there is meter parking on Robertson or some free street parking on the side streets (especially on Gregory Way, WEST of Robertson). If you don’t score a spot in our parking lot, be careful to read signs and/or plug your meter for enough time if necessary. Sundays are free street parking on Robertson.
The stairway up to our 2nd floor doorway is located diagonally across the intersection from the Vendome Wines & Spirits. If you have any trouble with stairs there is also an elevator that you may use. You’ll find it towards the rear of the parking lot, behind the cafe.
Checking In
For your first time it’s a good idea to come about 5 to 10 minutes earlier than your scheduled appointment in order to allow enough time for reviewing our Terms and Conditions and working through any questions you may have before getting started.
Please note that if you’re arriving for an evening or weekend appointment there may not be a receptionist to greet you. Make yourself comfortable in the waiting area and your stylist will be with you shortly.
We strongly recommend arriving with no eye makeup or mascara. If you are coming with eye makeup or mascara, it is essential that you arrive early enough to thoroughly remove all of it prior to your start time. We have makeup remover and cotton pads available for you to use.
If you have remaining questions about which service is the best for you, this is the time to discuss your options. It’s important that we’re all on the right track before starting.
Lastly, your service will last at least one hour. If you need to use the restroom, you’ll want to be sure to do so before starting.
During the Service
This is your time to relax and dream while your eyelashes are transformed. Take your shoes off, lie back on the bed, and enjoy the music and peaceful atmosphere. Please mute your mobile phone. Plan on accepting no phone calls or texts during the procedure. Talking while having eyelash extensions applied makes your stylist’s work very difficult. Best thing to do is just sleep.
Checking Out
When the eyelash extensions have all been applied it’s time to rise from your slumber and enjoy the new look! Your stylist will escort you back to the front desk where you can pay for your appointment using either Credit or Cash. You are welcome to leave a tip using your credit card payment. Under no circumstances do we accept Personal Checks or Peer-to-Peer app payments.
At this point you’ll also receive a Rewards card that pays back with nice discounts over continued visits.
Lastly, we want to make it easy and affordable to keep up your beautiful new look. That’s why we offer discounted Touch-Up pricing for appointments that occur within 21 days of your last appointment. If you would like to make that appointment before you leave, we’ll be happy to assist.
After
The most important thing to remember is to avoid contact with moisture in the first 12 to 24 hours. That means no shower, and face washing should be done lightly with a sponge or cloth, taking great care to avoid the lashes. After that period you may shower and wash your face as normal. Avoid any oil-based makeup or oil-based makeup remover. Avoid sources of high heat like a blow dryer or oven. Ramen fan? Might want to wait a few minutes to let that bowl cool before getting your face close to it.
Despite the most careful treatment, eyelash extensions (and the eyelashes that they’re attached to) do fall out. Some may fall out within the first day or two. That’s natural. Those lashes were likely ready to fall out even before the extensions were applied.